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RETURN, EXCHANGE AND REFUND POLICY

At Wear Classense, we strive to deliver premium footwear with a smooth shopping experience. Please read our Returns, Exchanges & Refunds Policy carefully before placing an order.

1. Return Eligibility

We accept returns only if ALL the conditions below are satisfied:

  • The shoe tag/seal is NOT removed
  • The product is unused, unworn, and shows no signs of wear
  • The product is returned with all original packaging — shoe box, fillers, tags, cards
  • The return request is raised within 7 days of delivery

If any of the above conditions fail → return is automatically rejected.

2. When Returns Are NOT Accepted

We DO NOT accept returns in the following cases:

  • Tag removed or broken
  • Visible usage marks, creases, dirt, or wear
  • Torn, taped, or missing shoe box
  • Return request raised after 7 days
  • Product worn outdoors (streets, events, weddings, etc.)
  • Customer sends wrong item back
  • Claims without required photo/video proof

3. Exchange Policy

We allow exchanges only for:

  • Size issues
  • Fitting issues

We DO NOT accept exchanges for:

  • Color preference
  • Style preference
  • “Didn’t like it after wearing”
  • Used or worn products

Conditions for Exchange:

  • Product must be unused
  • Tag must be intact
  • Original packaging must be complete

Only one-time exchange per order is allowed.

4. Refund Policy

Refunds are issued only after QC (Quality Check) of the received product.

  • If QC Passes → Refund is initiated to the original payment method
  • Processing time: 5–7 working days after QC
  • If QC Fails → Product will be returned to you (no refund)

❗ We do NOT offer instant refunds.

5. Wrong / Defective Product Received

If you receive:

  • Wrong product
  • Wrong size
  • Manufacturing defect

We will replace it free of cost.

You must report the issue within 48 hours of delivery with clear photo/video proof.

6. Pickup & Return Process

  1. We arrange the reverse pickup
  2. Customer must pack the product properly
  3. Do NOT tape the shoe box directly
  4. If courier marks return as used/damaged, the return will be rejected

7. Before You Contact Us

To help us assist you faster:

  • Keep your Order ID ready
  • Send clear photos/videos if reporting an issue
  • For returns/exchanges, ensure tag is intact and product is unused

8. Support Notes

  • We do NOT offer phone-call support
  • We do NOT operate on Sundays
  • WhatsApp = Quick Help
  • Email = Official return/exchange cases