SHIPPING & DELIVERY POLICY

Order Processing

Orders are packed and dispatched within 1–2 business days after payment confirmation.

Delivery Timeline

Metro Cities: 3–5 business days
Tier 1 & Tier 2: 4–7 business days
Remote Areas: 6–9 business days

Timelines may vary due to festivals, weather, or courier delays.

Shipping Charges

Free shipping applies to prepaid orders.
Cash-on-delivery (COD) includes an additional fee.
COD is confirmed only through WhatsApp. Unconfirmed COD orders will not be processed.

Tracking Information

Once shipped, you will receive a tracking link, courier partner name, and AWB number. Tracking becomes active within 12–24 hours after dispatch.

Delays

If a shipment exceeds its estimated timeline, Classense will coordinate with the courier. Refunds or replacements are issued only after courier investigation.

Wrong Address / Failed Delivery

If the customer enters an incorrect address, the shipment may be delayed or returned. In case of a failed attempt, another delivery may be attempted depending on courier policy. Reshipping charges may apply if a new shipment is required.

Damaged Shipment

If a parcel arrives damaged, record a full unboxing video and report the issue within 24 hours. Replacements or Refunds are issued only after quality verification.

Contact & Support

Email: support@wearclassense.com

WhatsApp Support Hours: 11 AM – 7 PM (Mon–Sat)