RETURN, EXCHANGE & REFUND POLICY

At Classense, we aim to make your shopping and delivery smooth from start to finish. Take a quick look at our returns and exchange policy before you order — it helps keep everything clear.

1. RETURN ELIGIBILITY

We accept returns only If ALL the conditions below are satisfied:

The shoe tag/seal is NOT removed
The product is unused, unworn, and shows no signs of wear
The product is returned with all original packaging — shoe box, fillers, tags, cards
The return request is raised within 7 days of delivery

If any of the above conditions fail → return is automatically rejected.

2. WHEN RETURNS ARE NOT ACCEPTED

We DO NOT accept returns in the following cases:

Tag removed or broken
Visible usage marks, creases, dirt, or wear
Torn, taped, or missing shoe box
Return request raised after 7 days
Product worn outdoors (streets, events, weddings, etc.)
Customer sends wrong item back
Claims without required photo/video proof

3. EXCHANGE POLICY

We allow exchanges only for:

Size issues
Fitting issues

We DO NOT accept exchanges for:

Color preference
Style preference
Didn’t like it after wearing
Used or worn products

Conditions for Exchange:

Product must be unused
Tag must be intact
Original packaging must be complete

Only one-time exchange per order is allowed.

4. REFUND POLICY

Refunds are issued only after QC (Quality Check) of the received product.

If QC Passes → Refund is initiated to the original payment method
Processing time: 5–7 working days after QC
If QC Fails → Product will be returned to you (no refund)

We Do NOT offer instant refunds.

5. WRONG / DEFECTIVE PRODUCT RECEIVED

If you receive:

Wrong product
Wrong size
Manufacturing defect

We will replace it free of cost.

You must report the issue within 48 hours of delivery with clear photo/video proof.

6. PICKUP & RETURN PROCESS

We arrange the reverse pickup
Customer must pack the product properly
Do NOT tape the shoe box directly
If courier marks return as used/damaged, the return will be rejected