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RETURN, EXCHANGE & REFUND POLICY

At Classense, we aim to make your shopping and delivery smooth from start to finish. Take a quick look at our returns and exchange policy before you order — it helps keep everything clear.

1. RETURN ELIGIBILITY

We accept returns only If ALL the conditions below are satisfied:

  • The shoe tag/seal is NOT removed
  • The product is unused, unworn, and shows no signs of wear
  • The product is returned with all original packaging — shoe box, fillers, tags, cards
  • The return request is raised within 7 days of delivery

If any of the above conditions fail → return is automatically rejected.

2. WHEN RETURNS ARE NOT ACCEPTED

We DO NOT accept returns in the following cases:

  • Tag removed or broken
  • Visible usage marks, creases, dirt, or wear
  • Torn, taped, or missing shoe box
  • Return request raised after 7 days
  • Product worn outdoors (streets, events, weddings, etc.)
  • Customer sends wrong item back
  • Claims without required photo/video proof

3. EXCHANGE POLICY

We allow exchanges only for:

  • Size issues
  • Fitting issues

We DO NOT accept exchanges for:

  • Color preference
  • Style preference
  • Didn’t like it after wearing
  • Used or worn products

Conditions for Exchange:

  • Product must be unused
  • Tag must be intact
  • Original packaging must be complete

Only one-time exchange per order is allowed.

4. REFUND POLICY

Refunds are issued only after QC (Quality Check) of the received product.

  • If QC Passes → Refund is initiated to the original payment method
  • Processing time: 5–7 working days after QC
  • If QC Fails → Product will be returned to you (no refund)

We Do NOT offer instant refunds.

5. WRONG / DEFECTIVE PRODUCT RECEIVED

If you receive:

  • Wrong product
  • Wrong size
  • Manufacturing defect

We will replace it free of cost.

You must report the issue within 48 hours of delivery with clear photo/video proof.

6. PICKUP & RETURN PROCESS

  1. We arrange the reverse pickup
  2. Customer must pack the product properly
  3. Do NOT tape the shoe box directly
  4. If courier marks return as used/damaged, the return will be rejected